Have a question about a product, delivery, cancellation, or return? Email our customer care team and include the details below so we can help.
Write to us
We aim to reply within 2 business days, Monday–Friday, excluding public holidays in China.
For an existing order, include your order number and the billing email used at checkout. Never send passwords, full card numbers, or card security codes.
Find your order
Check order status with your order number and billing email, or sign in to your account.
Common questions
Where do you ship?+
We currently offer delivery to the United States, Canada, the United Kingdom, and Australia. Available destinations and delivery charges are checked at checkout.
How much does delivery cost?+
Standard delivery is $6.90 per order. Orders with a merchandise total of $69 or more qualify for free standard delivery. Prices and thresholds are in USD.
When will my order arrive?+
After confirmed payment, allow an estimated 2–4 business days for processing and 10–20 business days for transit. These estimates are not guarantees. Customs and local delivery conditions can add time.
How can I track an order?+
Visit Track your order and enter the order number and billing email. Your account also shows order status. Carrier details appear when a shipment has been recorded.
Can I cancel or return an order?+
Email us before dispatch to request cancellation. You can request a return within 30 days after delivery. Read the Cancellation and Returns & Refunds policies for conditions and return instructions.
What does Pending payment mean?+
Your order has been saved but payment has not been confirmed. We do not dispatch pending orders. The order confirmation is not proof of payment.
Are all items shown in a lifestyle image included?+
The product page states exactly what is included. Lifestyle props are not included. Product images are illustrative; slight color and natural material variations are possible.
Business details
Sihong Luchun Trading Co., Ltd.Room 1-888, 3/F, Former Township Enterprise Bureau Building, Jiexin Huayuan, Daxing, Luchun, Honghe, Yunnan, 662500, China
sihonglv@outlook.com
The address above is our business contact address. Please request return instructions before sending a parcel; the appropriate return destination may differ.